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I Need Account Assistance

Coconino

Member
Premium Member
Joined
Apr 8, 2020
Messages
11
Photography Experience
Beginner
Photo Editing Experience
Beginner
Edit my images ?
Yes (recommended)
I am not sure who to contact. I am unable to sign-in with my user name (Coconino) - system says the user name does not exist. The same when I try my email. The only way I can get in is to go the the email that confirms my account and click the link.

Please let me know who I must contact for assistance.

Thanks much,
Vaughan
 

DonS

Stuck in Toronto
Moderator
Joined
Mar 19, 2012
Messages
13,226
Photography Experience
Beginner
Photo Editing Experience
Beginner
Edit my images ?
Yes (recommended)
Nothing that I can do at the moderator level to check your account, but one of the admins can and they have been alerted. However, in the tools I can see, I see that on the past couple of weeks there have been sign ups under different usernames from the same IP address as the one you have logged on with. Neither of those accounts authenticated to the sign up email. I am not sure if there is something related.

Other things to try in the meantime, clear your browsing history, there could be something cached that is causing the problem.
 

Coconino

Member
Premium Member
Joined
Apr 8, 2020
Messages
11
Photography Experience
Beginner
Photo Editing Experience
Beginner
Edit my images ?
Yes (recommended)
The reason for the multiple sign-ups is that I was encountering the same issues with the other attempts. In hind-site, I should have identified issue earlier. I appreciate your assistance. I sincerely apologize for any inconvenience and I hope I am able to participate in this forum.

Vaughan
 

Roger S

Crazy Canuck
Administrator
Joined
May 25, 2008
Messages
71,657
Photography Experience
Intermediate
Photo Editing Experience
Intermediate
Edit my images ?
Yes (recommended)
You did not respond to the first two signup emails, so I took the liberty of closing both those when you responded to the one for this account. Apparently you are on now in your third attempt.
 

Coconino

Member
Premium Member
Joined
Apr 8, 2020
Messages
11
Photography Experience
Beginner
Photo Editing Experience
Beginner
Edit my images ?
Yes (recommended)
All is good now. Thanks to everyone and I apologize for any inconvenience.

Vaughan
 

Roger S

Crazy Canuck
Administrator
Joined
May 25, 2008
Messages
71,657
Photography Experience
Intermediate
Photo Editing Experience
Intermediate
Edit my images ?
Yes (recommended)
All is good now. Thanks to everyone and I apologize for any inconvenience.

Vaughan
It's no inconvenience, Vaughan. We're here to help you any time.
 
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